Refund Policy
Last Updated: January 29, 2026
At Bloom & Burn, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds and replacements are provided.
Damaged or Broken Products
24-Hour Reporting Window
If you receive a damaged or broken product, you must contact us within 24 hours of delivery to be eligible for a refund or replacement.
Important Notice:
Claims for damaged products reported after 24 hours of delivery will not be considered. This policy ensures we can quickly address shipping issues with our carriers.
How to Report Damage
To report a damaged or broken product, please email us immediately at:
support@bloomandburn.shop
Please include the following information in your email:
- Your order number
- Unboxing video (Required to process damage claims)
- Photos clearly showing the damage or broken items
- Photos of the outer packaging (box condition)
- Date and time of delivery
- Brief description of the issue
What Happens Next?
Once we receive your damage report within the 24-hour window:
- We will review your photos and information within 1-2 business days
- If approved, you will receive either a full refund or replacement (your choice)
- You will not need to return the damaged items
- Refunds will be processed to your original payment method within 5-7 business days
- Replacements will be shipped immediately at no additional cost
Return Policy
All sales are final. We do not accept returns or exchanges for non-damaged items. Please choose carefully before completing your purchase.
However, if you receive a damaged or defective product, we will gladly provide a replacement or full refund if reported within 24 hours of delivery.
Non-Refundable Items
Refunds are only provided for damaged or defective products reported within 24 hours of delivery. The following items are not eligible for refund:
- Candles that have been burned or used
- Items with damaged or missing packaging
- Products not reported as damaged within the 24-hour window
- Sale or clearance items
- Gift cards or digital products
Shipping Costs
Damaged Items
We cover all shipping costs for damaged or defective items. No cost to you for replacement shipments.
Refund Processing Time (Damaged Items Only)
Business Days
Review and approval of your damage claim
Business Days
Refund appears in your account after approval
Email Confirmation
You'll receive an email when your refund is processed
Exchanges
We do not offer exchanges. All sales are final. If you receive a damaged product, we will provide a refund or replacement at your choice.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or credit card statement again
- Contact your credit card company (it may take time for refunds to be officially posted)
- Contact your bank (processing times vary)
- If you've done all of this and still haven't received your refund, contact us at support@bloomandburn.shop
Questions About Refunds?
If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us:
Bloom & Burn
Email: support@bloomandburn.shop
Address: Rabindrapally, Sutahata, Haldia, 721635
Remember: For damaged items, you must contact us within 24 hours of delivery!
Our Commitment to You
We take pride in our handcrafted candles and want you to love every purchase. If something isn't right, we're here to help make it right. Your satisfaction is our priority.